Blogs

Most customers are aware of Interactive Voice Response (IVR) systems, and some may even use them regularly. However, there is a good chance that for most people, the experience of interacting with an IVR is less than ideal. In fact, in a recent customer satisfaction survey, IVR systems were named as the top reason that customers hate calling a business. So, what is Interactive Voice Response (IVR)? The Interactive Voice Response (IVR) system is a method of taking input, proce

The recent pandemic has changed the way we live and work, and apparently – the way we communicate. Today, Unified Communications as a Service (UCaaS) has taken the edge off - due to the accelerated move to the cloud for the majority of companies, no matter their size. UCaaS is the main driving factor for businesses to become agile and grow. It is estimated that around 70% of organizations will adopt some form of UCaaS solution in the next 2 years. These solutions include ente