Top 9 reasons why customers hate IVR
Most customers are aware of Interactive Voice Response (IVR) systems, and some may even use them regularly. However, there is a good chance that for most people, the experience of interacting with an IVR is less than ideal. In fact, in a recent customer satisfaction survey, IVR systems were named as the top reason that customers hate calling a business. So, what is Interactive Voice Response (IVR)? The Interactive Voice Response (IVR) system is a method of taking input, proce