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Unified Communications as a Service (UCaaS) providers offer a variety of communication and collaboration tools to businesses, including voice, video, messaging, and conferencing services. These cloud-based solutions are designed to improve productivity, streamline communication, and reduce costs for businesses of all sizes. Voice-enabled artificial intelligence, also known as Voice AI, is a technology that allows machines to understand and respond to human speech. With the he

Missed calls can have a significant impact on small businesses. Studies show up to 60% of potential customers hang up the phone due to long hold times and difficulty getting their calls answered. This means businesses could be missing out on valuable leads and sales opportunities. Additionally, unanswered calls can create a poor customer service experience, damaging a business’s reputation, even if the customer eventually gets through to a representative. Investing in call ma