Why Voice AI Is the Secret Weapon for UCaaS Providers
Unified Communications as a Service (UCaaS) providers offer a variety of communication and collaboration tools to businesses, including...
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- Mar 6
The impact of missed calls on a small business
Missed calls can have a significant impact on small businesses. Studies show up to 60% of potential customers hang up the phone due to...
- Jan 23
How to use voice AI to create the customer experience of the future
Did you know more than 46% of Americans (https://dataprot.net/statistics/ai-statistics/, 2022) use voice Artificial Intelligence (AI)...
- Jan 6
3 shifts UCaaS providers need to make to modernize their services
In recent years, UCaaS (Unified Communications as a Service) has become an increasingly popular choice for businesses looking to...
- Dec 16, 2022
Delivering small business value with voice AI
Business leaders who are on the fence about voice AI may have concerns about the changes technology can bring. However, conversational AI...
- Nov 29, 2022
How adding a smart AI receptionist can help your small business customer grow
Small and medium businesses (SMBs) must find excellent resources to help them succeed. Since they don’t have as much money as other...
- Nov 16, 2022
The five steps needed for putting self-service CX and voice AI into action
The age of AI has arrived, and it's here to stay. Voice AI is one of the newest innovations in the field of technology, and it's poised...
- Oct 21, 2022
Is your small business customer ready for a smart AI receptionist?
Handling the phone lines can be a source of frustration for your team and your customers. From confusing flowchart systems to spam calls,...
- Oct 21, 2022
How voice assistants are changing our lives
Changing and improving human lifestyles and environments has been a priority for technology since its inception. The world is constantly...
- Oct 6, 2022
The future is now: Creating an omnichannel customer experience with conversation AI
An increasing number of companies want to improve the customer experience (CX) and stand out from the competition in a world where...
- Sep 6, 2022
Why voice AI is crucial for handling holiday peaks
Holiday peaks can be stressful to employees, who need to handle more tasks than usual, and to customers, who can face delays in getting...
- Aug 8, 2022
How voice AI is revolutionizing the customer experience
Your company needs to provide excellent customer service to stay ahead of the competition. See the multiple ways voice AI can help you.
- May 26, 2022
Top 9 reasons why customers hate IVR
Most customers are aware of Interactive Voice Response (IVR) systems, and some may even use them regularly. However, there is a good...
- May 19, 2022
Smart virtual assistants – the next big trend in UCaaS
The recent pandemic has changed the way we live and work, and apparently – the way we communicate. Today, Unified Communications as a...
"Onvego managed to dial the speech recognition engine to the specific language parts needed for any known task. By doing that, they greatly increased the accuracy of speech recognition.
...This improvement comes in very handy in telephony applications."
Alon C.
CTO, Phone.com & Founder, VocalTec
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